Terms and conditions

Who we are

Woonwissel is a service of company name, based at address, registered with the Kamer van Koophandel (the Dutch Chamber of Commerce) under number KvK number. You can reach us at email address.

Definitions

• Platform: the website https://yux.be and everything that comes with it.
• User or you: anyone with an account on the platform.
• Listing: the description of your rental home and your preferences, with photos.
• Swap suggestion: a home that the platform puts forward for you because it matches your preferences, and your home matches the other person's.
• Swap: the exchange of rental homes between users, with the permission of their landlords.
• Premium: the paid subscription that lets you show unlimited interest, send messages to your matches and appear higher for others.
• Boost and super interest: separate paid services that make your listing or your interest stand out more.

When these terms apply

These terms apply to every use of the platform. By creating an account, you agree to them. If we change the terms, we will tell you at least 30 days in advance. If you do not agree, you can delete your account before the change takes effect.

What the platform does

The platform brings together tenants who want to swap homes. We are not a landlord, not an estate agent and not a party to a tenancy agreement or a swap. Whether a swap goes ahead is up to you, your swap partner and your landlords. We cannot promise that you will find a swap partner or that a landlord will agree.

Your account

• You are at least 18 years old and have a tenancy agreement in your own name for the home you offer.
• You create one account, in your own name, with details that are correct.
• You do not share your login links with anyone and you keep your email address well secured. Whatever happens through your account is your responsibility.
• We may refuse, block or delete an account if someone breaks these terms. We will tell you why; if you have a running subscription, we will then cancel it.

Your listing and your conduct

Your listing is about your own rental home and is honest: the rent, the number of rooms, the floor area and the photos are correct. You only use photos and texts that you hold the rights to.

The following is not allowed:

• offering a home that you rent as a subtenant, or that is not yours;
• asking for or offering money, goods or any other compensation for a swap;
• posting false, misleading or duplicate listings;
• discriminating against, harassing or scamming others;
• using the platform for advertising or to collect data on other users.

We may hide listings that do not meet these rules, or remove text or photos from them. If you see something that is not right, report it with the button on the listing or in the conversation. You can also block someone; you will then no longer see each other.

Swap suggestions and contact

We make swap suggestions automatically, based on your preferences and those of others. You choose who you contact and who you swap with. Always view a home before you agree to anything, and never pay anything to another user.

Paid services

An account and a listing are free. We also offer paid services:

• Premium: a subscription of 1, 3 or 6 months. When it ends, it automatically renews for the same period, until you cancel it.
• Boost: for 7 or 14 days, your listing is at the top of the swap suggestions of others whose preferences your home matches, and for a 1-for-1 swap also in the Featured block. A Boost does not renew automatically.
• Super interest: you appear at the top for the other person, with a star. You get a few when you start and with every Premium period; you can also buy them separately.

You can see what each service includes and what it costs on the platform before you pay. Prices include VAT. You pay through Mollie (Mollie B.V.); your bank or card details do not reach us.

Cancelling

You can cancel Premium whenever you like, in your account. The subscription then runs until the end of the period you have already paid for and is not renewed after that. You then go back to the free version. You can delete your account at any time; your listing then disappears from the platform. We then cancel any running Premium subscription straight away; you do not get money back for the rest of the period you paid for.

Right of withdrawal

As a consumer, you have a 14-day cooling-off period after taking out Premium. If you tick the box at checkout to let Premium start straight away and then withdraw within those 14 days, you only pay for the days you had Premium. To withdraw, email email address; you will get the remaining amount back within 14 days.

We deliver a Boost or super interest straight after payment. At checkout, you tick a box to confirm that your cooling-off period lapses once the service has been fully delivered: straight away for super interest, and after the chosen days for a Boost.

Liability

We do our best to keep the platform working well and securely, but we cannot guarantee that it will always be available without interruption. We are not liable for what users put in their listings or messages, for arrangements between users or for decisions by landlords.

If we are liable after all, our liability is limited to what you paid us in the 12 months before the damage occurred. This limit does not apply in the case of intent or deliberate recklessness on our part.

Rights to content

The photos and texts in your listing remain yours. You give us the right to show them on the platform for as long as your listing is online. The platform itself, with its design, texts and software, belongs to us.

Complaints and applicable law

If you have a complaint, email email address. We respond within 14 days. These terms are governed by Dutch law. If we cannot resolve it together, you can go to the competent court. These terms exist in Dutch and English; if they differ, the Dutch text applies.

You can read how we handle your data in the privacy statement.